Of course, all Frankly By products are 100% vegan, anything else would be unthinkable.

We at Frankly By see it as a matter of course that all products are free from animal testing or cruelty free as it is called in English. We love animals and would never approve of products being tested on animals at any stage of the manufacturing process.

All Frankly By products are manufactured in Vallentuna, Stockholm with the best working conditions for everyone involved in the process.

Of course, we think you should try our wonderful shampoo and conditioner and buy this as a set. Or why not pamper yourself and your partner with a luxurious shower mousse that makes you so happy!

You should have received a confirmation email sent to you. If you haven't received anything, check your junk mail to see if it has ended up there. If you have not received an email within 24 hours, please contact Frankly By at info@franklyby.com

It depends on how far we have come with your order. Get in touch with us and we'll see what we can do. If your order has been shipped, we will have to charge for shipping. Also read under returns about our 30-day return policy

Use this text to answer questions in as much detail as possible for your customers.

Super sorry we made a mistake. Contact us immediately and do not use the product

Contact us immediately at info@franklyby.com and do not use any more of the product.

Delivery usually takes place within 2-5 working days

Delivery is free for purchases over SEK 399, otherwise delivery to an agent costs SEK 39.

We accept and approve returns of unused and unopened packaging. Our returns team goes through each return request carefully and makes individual evaluations of each return. Please see more information here.

We work as fast as we can with returns. However, it often takes about 10 banking days before you have your money in the account again.

Great that you want to become a reseller, send an email to info@franklyby.com and we'll see what we can arrange

If you start selling Frankly By's products, you automatically become a Frankly By salon